What do I do if I lose my UserName or Password?

 

Your User Name and Password constitute a unique secret key-pair to all your accounts, prepaid services, and payments made to these. Anyone who has access to this key-pair can access all your accounts, including the history of all payments made on these accounts. The only other mandatory information we have about you is your name and e-mail address, which many other people may also know.

 

If you lose both your User Name and Password you will need to send us a copy of your ID, together with an original document of each of the accounts and services that you have registered with EazyPay Nigeria. If these match a User in our system, we will then, at our discretion, send your UserName and a new temporary password to the e-mail address that is registered to that User. This procedure has been set up for your protection.

 

The same procedure applies if you lose your User Name.

If you lose only your password, you may send us your User Name and we will generate a new temporary password and send it to the e-mail address registered to that User Name.