If a payment fails it is usually because the bank has a problem with the transaction. The bank will send back a brief message and a two-digit response code indicating the nature of the problem. Some of the more common Error codes are explained below.

 

Code 54: Expired card

This error is generated if the current date exceeds the expiry date of your card.

 

Code 14: Invalid card number

Your debit card number is invalid, or is unrecognised.

51 - Not sufficient funds
Generated if the account attached to a card has insufficient funds to cover the requested amount.

 

Code 77: Intervene, bank approval required

This response indicates that the amount to be authorised has exceeded a bank-specified limit, which has nothing to do with the debit card in question. It is a security measure intended to prevent large amounts being processed without additional bank authorisation.

The response is specifically intended for cashier-operated points-of-sale, where the cashier is expected to phone the bank for approval. Obviously such a procedure is not applicable on the Internet. The block can be circumvented by breaking the transaction into smaller amounts, although such a solution is not very convenient.

 

Codes 68, 91 and 96:

These codes all indicate a system malfunction involving communication with the bank. Should such a problem arise, kindly inform EazyPay of the occurrence.